In Tray and Supplier invoices

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
3 Posts
Cover User
Cover User




In Tray and Supplier invoices

I cant put any invoices into my in tray.

It keeps telling me 'something went wrong - some documents couldn't be added'

Is this a MYOB issue at the moment or is it something to do with my program.

MYOB Moderator
13,260 Posts
MYOB Moderator
MYOB Moderator




Re: In Tray and Supplier invoices

HI @RealAssist


I’m not aware of any widespread current issues with the In Tray not uploading documents or experiencing errors on uploaded documents. That said there are a few that’s could be tried.


How are the invoices being added to the in tray? Are you emailing them or uploading them through the Add Document function? If you use the other option does the invoice upload successfully?


The other thing to try would be to use a different format of document. Assuming the invoice is in a PDF format, you may want to try using a different image format like .jpg. You may need to print out and scan the invoice or take a screenshot of the invoice to convert the pdf to a jpg image to try uploading it


MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
Get the conversation started and make a new post Start a Post