In Tray drag and drop

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Jesh_D
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Re: In Tray drag and drop

Hi @Melmo 

 

We do understand it is frustrating and we are really sorry for the prolonged wait while we still investigate this matter. Once we have a fix we will be sure to let you know via this post. 

Kind regards,
Jesh

MYOB Community Support

Melmo
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Re: In Tray drag and drop

something I did find on Friday is it appears it may be a PDF issue, as I have been able to drag and drop other files successfully.

 

That may help !

Marrone01
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Re: In Tray drag and drop

Hi Melmo

 

What is the issue with the PDF's please share

Melmo
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Re: In Tray drag and drop

its in relation to drag and drop of files in the in tray.  is a known issue MYOB is working on.

wadefab
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Re: In Tray drag and drop

Any update on this. Mine isn't working either and the drag and drop is a very important feature of MYOB

 

Karen-131_1031
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Re: In Tray drag and drop

Not that I'm aware of.

But you can get your cursor over your email drag the whole email over and the pdf will save or save the pdf on your computer then drag to in tray. Thats how im doing mine at the moment.

But I'm still having problems with linking some. You link them and they attach and are definitely attached but they dont disappear out of the linking invoice list in the intray. Just happens to some, they dont disappear after linking not sure why. That is actually annoying me more then the drag and drop.

Melmo
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Re: In Tray drag and drop

same here re the not disappearing after linked.  very frustrating, as I am having to go back and check it has been attached.

 

MYOB are always so slow at fixing issues.  Currently doing a systems review - Xero here we come !

Steven_M
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Re: In Tray drag and drop

Hi Everyone


We are aware that some users are not able to drag and drop their attachments directly from the email client to their In Tray. This is something that is under investigation by our team - although, early indications tend to be that it's an environmental factor impacting that process.

 

While those investigations are ongoing we do recommend that clients use another upload method for the In Tray - save the file and attach manually, forward to your In Tray's email address... In some cases, dragging the whole email into the In Tray will upload those attachments.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Melmo
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Re: In Tray drag and drop

is this fixed yet?  

Marrone01
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Re: In Tray drag and drop

NOPE GRRRR

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