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I seem to be having an issue with myob in tray not taking any information from supplier invoices. It has previously been working well, but has just started not recognising anything, even from suppliers it previously has.
I'm having the same issue... Seems there's a few issues with the most recent update
It is a bit strange, it actaully seemed to improve a bit later in the day. Still not as good as it was.
When you upload a document to the In Tray, AccountRight will attempt to read key pieces of information to aid in data entry. Typically, the following information will attempt to be read by the system:
Additional information could be read by the system but this is what we would expect to see read by the system.
If the system is not able to read that information, such as it is not clear in the original document, that information will not be pre-populated into the system and the user would need to add that information to the transaction manually.
I'm having the same issue as everyone else. IInforamtion that woudl have been picked up previously is now not getting picked up at all. No date, invoice number or amount. THe invoices in question are easy to read and worked previosly.
In those situations, you would be looking at adding in the information manually to the transaction.
Alternatively, re-uploading the original document that has been printed through a PDFPrinter/re-saved as a new name may be able to have that document read correctly by the system.