In Tray not scanning documents - 15/12/2020

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Steven_M
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MYOB Moderator
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In Tray not scanning documents - 15/12/2020

Hi Everyone

 

Current Status: RESOLVED: 15/12/2020 5:15 PM (AEST)

Products: AccountRight and MYOB Essentials

 

We are aware that clients that use the In Tray will experience some issues with scanning their documents. This would include seeing a spinning cog that would time out.

 

We apologise for the inconvenience, we’re looking into the cause right now and we realise how important it is to resolve it as quickly as possible. Thanks for your patience

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

2 REPLIES 2
Steven_M
MYOB Moderator
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MYOB Moderator
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MYOB Moderator

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Re: In Tray not scanning documents - 15/12/2020

Hi Everyone


Thank you for your patience.

Our team is still working on the In Tray issues. We'll keep you informed via the post. 

 

To receive email notifications with the latest status do subscribe to this thread - select Subscribe (top left) when logged into the Forum.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Steven_M
MYOB Moderator
41,561 Posts
MYOB Moderator
New Zealand
MYOB Moderator

41,561Posts

5,624Kudos

6,164Solutions

Re: In Tray not scanning documents - 15/12/2020

Hi Everyone

 

The issues experienced by users with the AccountRight and MYOB Essentials In Tray, including encountering a spinning cog that times out, have been resolved.

 

Once again thank you for your patience.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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