Incorrect Calculated Statement balance

[LES2020]

First entry when we changed over to MYOB  was a GJ for opening Balance 80747.60 and matches statement balance

When you try to do an initial reconcile - it is picking up a difference of 3450.70  not visible on screen

So cannot reconcile?????

[Komal_S]

Hi @LES2020 

This could be either due to corruption in the data file or an entry that might have been entered accidently. In order to figure out the exact reason, please go to Find transactions and search by this account, entering the From date in past and To date in future, let's say 2040. If there are transactions found other than this journal entry, delete the entry, and follow the steps given below if no transactions are found to check the calculated statement balance:

1. On the Reconcile Accounts window:
1. Enter the closing date of your latest bank statement in the Bank Statement Date field.
2. Enter $0.00 in the Closing Statement Balance field.
3. Select all transactions as cleared and take note of the Calculated Statement Balance .
2. Go to Find Transactions > Accounts tab.
3. Select the bank account you're trying to reconcile.
4. Enter the closing date of your latest bank statement in both the Dated From and To fields.
5. Press the TAB key on your keyboard and take note of the Ending Balance in the bottom-right of the screen.

If the Ending Balance is not same as the Calculated Statement Balance, please let us know so we can investigate the issue further.

[LES2020]

Hi  I have tried out the recommended and it did not work.Please see attachments 

Thanks

[Komal_S · Accepted solution]

Hi @LES2020 

Can you please attach the screenshots of both the windows completely? If they contain any sensitive information, you're welcome to send them by Private Message.

[LES2020]

Thank you @Komal_S  - great support from you. It was far more effective than the online chat and the telephone service done in a fraction of the time spent on Chat and the phone. Thank you much appreciated