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I have an unusual problem which I have telephoned support about but they were unable to help me which is frustrating to say the least.
We import our invocing in from a 3rd party program which just imports the basic information but good enough for accounting purposes. However, when these Invoices are imported they ALL import as COD even though our default payment terms are 30 days from date of Invoice. it appears that it picks the first payment term off the list and runs with that. Suffice as to say in Premier V19 this was not an issue so please don't tell me it's not a MYOB problem.
Consequently when issuing my monthly statements it is causing my customers a lot of questions and some are not happy that their statement shows them overdue when they are not!
Interestingly enough is that when I run my receivables report those are correct so I am totally confused as to why this is happening.
My only thought would be to delete the COD payment term so the next on the list is 30 days but have no idea how to do this.
Thank you in advance.
Solved! Go to Solution.
You say that your default system due days is 30 days from the date of the invoice.
What is the default date for the customer on their card file. I believe this will always override the default system date.
Also what App are you exporting from?
Are you using an API for import or MYOB itself?
If you are using MYOB and importing a CSV or Tab Delimited File, The Days Due is a field you import.
It is possible that the field names have changed between the 2 versions.
You might want to check the file prior to import and ensure its mapped correctly when importing.
I am having exactly the same problem.
With MYOB V19 you cann apparently import invoices from a third party and it automatically picks up the terms from the card. So it can be done.
Why did this change or not be picked up in Accountright Plus. Can this please be fixed because ASAP as all my Statements are incorrect and I too have unhappy customers.
I have customers that have different payment terms so it needs to be picked up from the customer card.
Thanks for your help
Hi @bells02au (& @SharonK )
When you are you importing those imported invoices are you including the payment terms on the invoices or has that been left blank/not getting imported?
As mentioned on Payment Terms incorrect when Importing Service Sales with AccountRight 2015 if you are not importing those fields it will teat them as blank and therefore select the default.