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Trying to add a new cusotmer to my database so I can invoice them. They have an unusual email address (but one that actually works as we already email each other). When I try to add her contact details I get an "Invalid Email Format" message. Help please :-)
Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge
We are aware that certain non-alpha numeric characters, such as ampersands and apostrophes, in an email address will cause an Invalid Email address in AccountRight 2017. This is something that we have passed across to the required team for further investigation for a future update.
At this stage, one of the following workarounds could potentially be used:
Thanks for the reply. this customers email addres does not contain any unusual characters, &s etc... it is just their first name @ a four letter word, then dot net... kind of like (and this is made up).. Nate@asdf.net
Does that make any difference?
Kind regards and thanks for your help
I did know that we encountered some problems with domain names being three or more characters back in earlier versions this was addressed in AccountRight 2016.3.
In testing that dummy email address you have provided - Nate@asdf.net I have been able to enter that email address successfully on the customer's card and in the To Be Emailed tab of the Print/Email Invoices option. So we can investigate further are you able to indicate the following information: