Invoice Due Dates on MYOB invoice portal

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Invoice Due Dates on MYOB invoice portal



Today I received an email from a customer who was asking for clarification of their pay-by-date; as they had received their invoice (dated 9/11/2016) and it was stating that it was overdue.  Pay-by-date for this invoice is the 18th November 2016.  I understand that the invoice date is used to determine when an invoice becomes overdue in the MYOB system rather than the pay-by-date; but how is an invoice dated 2 days ago overdue??  Is there a way to change this section of the invoice portal?



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Re: Invoice Due Dates on MYOB invoice portal

Hi @AlliKat82


The due date on an online invoice is taken from the terms placed on the invoice. This can be seen on the individual invoice by going into that Invoice and selecting the Terms arrow (top right). From within here you can see when the invoice is due. By default the terms of an invoice will be taken from the Customer's card>>Selling details tab>>Customer Term information. However it can be changed on a per invoice basis. 

If you are wishing to have a different due date on that online invoice I would recommend making that the terms are set appropriately on the invoice and that you do have the correct Due Date. If that is the incorrect date then do make the necessary changes to the terms to achieve that date. You might also want to check the terms section of that customer's card to ensure that they are set correctly in that window for future invoices.

Do let us know how you get on and if you require further assistance.

Kind regards,

MYOB Community Support

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