Invoice Email Failed

[cripbooker]

Not able to send email from either web or desktop myob

getting this error "The Email Could'nt be sent"

Emails sent using Accountright can't exceed 10mb 

can anyone explain what this issue is.

*i have attached both screenshots

[Komal_S · Accepted solution]

Hi @cripbooker 

Can you please cancel this operation, try resending a different email and then send this one again ? Do you still get the same error message? 

[cripbooker]

same error getting in every email out of my account both in web and app.

[Komal_S]

Hi @cripbooker 

Thanks for confirming, please send me your product serial number by Private Message, and we'll check what the issue is. 

[TraceyShenton]

Hi

I am having the exact same issue and need to urgently send an invoice

[Komal_S]

Hi @TraceyShenton 

You would generally encounter this situation when you don't have an active subscription in place. We do recommend contacting our team directly to discuss enabling that subscription.

In the meantime you are welcome to use a desktop email program like Outlook to send those emails - Sending emails using Outlook

[Aaron08]

Hi,

We use the accountright software and one of my users can't send emails through the softwear using account right or outlook.

This issue is only user specific as my log-in allows me to.

Can anyone assist???