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Has there been an update on rectifying the below issue, we are still having problems with our invoice layout since the upgrading.
We are aware that some clients after upgrading to AccountRight 2019.2 are not able to utilise their customise forms through the Setup>>Customise Forms window and for printing and emailing.
This has been raised as a high priority issue with our product development teams to investigate and resolve at the earliest.
In the meantime, a temporary workaround that has worked for most clients is to restart AccountRight and/or clear your cache file.
More information on cache files:
The cache files stores information to aid in the searching and finding of recent values. Thus I would be deleting that cache file and allowing AccountRight to recache that company file (which will happen automatically when you open the company file again).
The cache file can be found in the following location:
Please note that --username-- is the username that you are using to log into Windows with and AppData is a hidden folder so you would need to turn that preference on within Windows. The cache file name would be named "companyFileCache_<companyfilename>
We understand the level of inconvenience this is causing our clients and are working on providing a permanent solution at the earliest.
Thank you for your patience and do accept our sincere apologies.
MYOB Community Support
We really appreciate your patience with this issue.
This bug has been resolved in compliance update 2019.2.1 which is expected to be released in the last week of June (very soon).
For now I would recommend subscribing to the post you shared (Custom Form Usage in AccountRight 2019.2) so you can be informed as soon as this update is released.
Thanks again for your understanding.
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