Invoice overpayment

[maz1]

Customer overpaid invoice.  Applied overpayment to invoice and message appears that a credit memo will result and to use settle credits to apply refund/credit. Great - that is what should happen.

When I go to settle credits, there is no credit there for this customer.  A search has shown that this credit amount is now showing as a negative balance on an "Order" for this same invoice number.

Why?  And how do I apply the refund, which was paid back to the customer the following day, to this invoice?  When I try to do this, MYOB tells me "no Job has been allocated" so I can't even apply the repayment to this.  

Help please.

[Yanike_S · Accepted solution]

Hi @maz1 

Thanks for your post.

It seems like the credit has applied to an order. To apply the refund, select the order in the Sales Register Information and select Change to Invoice. Now you will be able to select the credit and Pay Refund in the Returns & Credits tab.

I am not sure to why this has happened. These help articles will guide you through the steps on how to usually record this:

1. Customer overpayments
2. Settling customer credits

Let me know if this solves it for you!

[maz1]

thank you, that has worked.