Invoice set up on one page only

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Experienced User KatieJ2
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Invoice set up on one page only

Hi there,

 

We are trying to have our Bpay and Visa payments on the PDF invoice on the one page. At the moment it's pushing those details on to the second page.

 

When we go into customise forms it doesn't show so not too sure where this set up is.

 

I have a PDF example attached, I believe it is when we tick the online payments link on the invoice that is adding this on. 

 

Many thanks in advance for your help.

 

Katie

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MYOB Moderator Theresa_D
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Re: Invoice set up on one page only

Hi @KatieJ2 

 

Thanks for your post.  How are you going with this? I would suggest clearing your AccountRight cache just in case it's a random behavior being stored as a shortcut in the background.  

 

Let me know how it's going and I'll further assist. If this answers your post please mark 'Accept as Solution' to help other users find this post easier. 

Cheers,
Theresa

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Experienced User KatieJ2
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Re: Invoice set up on one page only

Hi Theresa,

 

Thank you for getting back to me, I will certainly give that a try and let you now how I go.

 

Many thanks,

Katie

Experienced User KatieJ2
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Re: Invoice set up on one page only

Hi Theresa,

 

I've tried as you suggested, however, it didn't work.

 

I can see the bpay and other options on the statements that we send out, however, when I go into the invoice the second page does not appear. I suspect it's the online payment section that cannot be altered perhaps?

 

Not too sure, I'll keep looking around.

 

Cheers,

MYOB Moderator Theresa_D
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Re: Invoice set up on one page only

Hi @KatieJ2 

 

Thanks for trying the cache.  When you go to preview the document vs printing/sending it does the format look any different? To have a look at your setup I will link you to the following help articles to verify 

Personalising Invoices

Adding a 'How to pay' section to invoices

 

I hope this helps, let me know how it goes. 

Cheers,
Theresa

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Experienced User KatieJ2
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Re: Invoice set up on one page only

Hi Theresa,

 

When I print or print preview, the payment details don't even show at all, it's only when we email the invoice that the online payment details show on the second invoice. 

 

I can see other invoices and statement where we can adjust the bank details on the bottom of the invoice, however this particular sale invoice we cannot adjust the information for the online payments, it's only showing this when we email the invoice across.

 

Kind regards,

 

Katie

 

 

MYOB Moderator Melisa_D
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Re: Invoice set up on one page only

Hi @KatieJ2

 

I just wanted to contribute to the conversation, I have had a look at your screenshot and this looks like it is normal behaviour. When an invoice is linked to online payments the second page will be generated for the client receiving the invoice. 

 

Feel free to come back to the Community Forum if you have anymore questions, we are more than happy to assist.

Cheers,
Melisa

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Experienced User KatieJ2
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Re: Invoice set up on one page only

Thanks Melisa, many thanks.

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