Invoices not sending - Only Statements are!

[SharonSL]

Hi,

Our invoices and orders are not sending successfully today, however statements have gone through.

They aren't appearing in the sent email list either.  

I've sent invoices and credits today - before the statements - and customers are emailing asking for the missing invoices on their statement.  I don't understand why this would happen. Invoices have been generated and emailed by three staff in our office today and the problem relates to all of them.

I have also had issues accessing the invoice activity all day.  Usually MYOB times out or freezes.

Can you please look into this ASAP?

Thank you,

Sharon

[Tracey_H]

Hi @SharonSL 

We are currently investigating an issue with the online invoice emails. At this time the functionality has been stopped and messages are being queued awaiting that functionality being re-enabled. At this stage, we don't have a timeframe for when that functional will be back online, although updates will be posted when they become available.

We apologise for the inconvenience, we’re looking into the cause right now and we realise how important it is to resolve it as quickly as possible. Thanks for your patience.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[OnBalance]

this is also happening to my client and they are not happy 

[Toota22]

This has happened to me all day..... when is it going to be fixed? This is just so annoying. 

[Tracey_H]

Hi @OnBalance and @Toota22 

As explained previously we are aware that there is a delay in sending online invoices and our team is currently working to restore normal performance levels.

We do apologise for the inconvenience and appreciate your patience.

[DMM-IT]

Hello,

Just following up to see if the issue has been resolved?

I am still having issues emailing invoices to clients directly out of MYOB....

Thank-you

[Tracey_H]

Hi @DMM-IT 

The issue with emailing online invoices was resolved on the 2/12/2020. If you are still experiencing difficulties please do provide us with detailed information, for example, is it the same clients, are the emails sending and not being received or not sending, and we'll be happy to have a look into this for you.