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Invoices slow to accept and print - 37 seconds

Contributing Cover User Joshymad
5 Posts
Contributing Cover User
Australia
Joshymad
Contributing Cover User

5Posts

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Invoices slow to accept and print - 37 seconds

Has anybody found the solution to why Sales Invoices take so long to accept and then print.

This morning they are taking an average of 37 seconds from accept to when the print icon appears .. this is ridiculous .. I do not have this time to just sit here ... any solutions ????

3 REPLIES 3
MYOB Moderator Gayathri
1,038 Posts
MYOB Moderator
Gayathri
MYOB Moderator

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113Solutions

Re: Invoices slow to accept and print - 37 seconds

Hi @Joshymad,

 

Thank you for the post!

 

I sincerely apologise for your experience. Does that happen only with sales Invoices or other Invoices as well. I would recommend Clearing the AccountRight CacheAfter the cache files have been deleted they will be recreated when AccountRight reopens that company file.  Did you try to print a document using clearwater file?What happens then?

 

Thank you.

Cheers,
Gayathri

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Contributing Cover User Joshymad
5 Posts
Contributing Cover User
Australia
Joshymad
Contributing Cover User

5Posts

2Kudos

0Solutions

Re: Invoices slow to accept and print - 37 seconds

Hi Gayathri

Thanks for your response .. I did go into CLearwater and printed an invoice .. it was definitely faster .. maybe only 10 seconds.

I also followed your guide and cleared the cache files but didn't change anything - still took 31 seconds to accept invoice and bring up print icon !!

 

hmmm.. had hoped that was my fix !!

MYOB Moderator Gayathri
1,038 Posts
MYOB Moderator
Gayathri
MYOB Moderator

1039Posts

122Kudos

113Solutions

Re: Invoices slow to accept and print - 37 seconds

Hi @Joshymad,

 

Thank yo for the post!

 

I apologise for the inconvenience. As you mentioned that earlier option provided did not work for you. However,I recommend having a look at our help article Speed and Performance tips. This article steps through a few things to try that have been known to help some users achieve better speeds or improved performance.

 

Thank you.

Cheers,
Gayathri

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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