Job Activity (Detail) not collecting all information

[WMack]

I am running the above report which has had a mulititude of purchases with the Job noted on the orders however the report is only showing items from 2 suppliers.  Weirdly, though it is showing all the freight charges from the different suppliers.

I have checked filters etc and everything appears fine.  Please help as we need to do a Job Profit & Loss on this particular job.

[TrumarkNMS]

I am having the same issue.  MYOB crew can you please look into this asap, thanks.  I have checked everything I can think of and there is no reasonable explanation I can find for the purchase to be left out of the report.  Attached is Job Activity detail for job 10656 and purchase order 174848 which clearly has job number included.  I have ticked include balance sheet accounts etc but still the report is not picking up all costs.

[Hannah_V]

Hi, @TrumarkNMS thank you for your post!

I am trying to view the files that you attached in the post but it is not showing.

To further assist you, can you please send me a screenshot of the error that you have through a private message together with this information:

• Serial Number
• First and Last Name
• Company Name

Regards,

Hannah

[WMack]

Hi Hannah

As this was originally posted by me, I am curious as to if you find a resolution.  As of last Thursday MYOB technical support is supposed to have contacted me for a TeamViewer session and the clearing of the cache and scripts run in the background have been ineffective.  I have wasted hours of time on both the phone and livechat with MYOB just running around in circles.

[Hannah_V]

I'll be happy to assist you @TrumarkNMS. Can you send me a private message providing the screenshot of the error?

Thank you!

[TrumarkNMS]

Hi Hannah

Apologies for delay, I have been away and have a backlog to catch up on.  I will try and address this later today.

Thanks

Trudi

[WMack]

Hello, I have been speaking with MYOB Customer Support regarding this problem and they have advised of a defect where if the Bill has been updated since first recorded it omits it off the report.  It has now gone to the Developers to sort out a fix.  
If for some reason you have success via this post, please keep me updated.

Regards

Wendy

[Hannah_V]

Hi, @TrumarkNMS I already received your private message.

I'll be happy to help you and address this error. Thank you!

[WMack]

Hi Hannah

I think you might be confusing TruMark with myself (originator of the post).  Please read my response to Mark regarding this problem being put into the hands of the Developers

[TrumarkNMS]

Thanks WMack.  I have been through every other report available to see if I can capture the job numbers to collate info but nothing works.

I am really concerned that our guys have missed a heap of data and not been capturing true costs to onforward to clients