Logo borders showing in PDF

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Contributing Cover User JenJen8
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Logo borders showing in PDF

When printing an invoice in PDF format it prints out with the Image borders of our logo and any other images we have on the page (a thin grey box around the image).   It does not do this when I print it out on paper.   When I send invoices this way to clients it looks like I have just pasted my logo onto paper and photocopied it.  It does not look professional at all.

 

How can i fix this??

3 REPLIES 3
MYOB Moderator CloverQ
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Re: Logo borders showing in PDF

Hi @JenJen8 

 

Could you please let us know the following, so we can check it further for you?

 

- Which version of AccountRight are you using?

- Does it only happen to a particular customised form, or all custom forms?

- How did you go about printing the invoice to PDF? Which PDF printer did you use?

- If you open an existing invoice, choose Send to > Disk option from the top, does the saved PDF display images fine?

 

Please do let us know how you go.

Cheers,
Clover

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Contributing User SNT-Theresa
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Re: Logo borders showing in PDF

I too would like to know how to correct this.........

Contributing Cover User JenJen8
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Re: Logo borders showing in PDF

Hi, 

Thanks for your reply.

 

Version accountright Plus 2019.3


- It was happening in all forms, however i have just tried to save it to pdf the way you suggested - send to Disk and it has saved it correctly.  

 

I was printing via print button and selecting microsoft print to pdf.  

 

Thank you for your help, it is much appreciated. 

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