MYOB AccountRight 2020.2 - Can't open "Receive payment"

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MYOB AccountRight 2020.2 - Can't open "Receive payment"

Hi guys, 

Is there anyone has the same problem as me?  I just updated to the new version yesterday 2020.2 and now I can't open receive payment. It popped up "something's gone wrong and account needs to close". Reset the computer doesn't help Smiley Sad

Thanks for your help in advance

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Re: MYOB AccountRight 2020.2 - Can't open "Receive payment"

Yes!!! I have been unable to stay logged in since 8.00am.  Extremely frustrating.

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Re: MYOB AccountRight 2020.2 - Can't open "Receive payment"

Hi @ATA1989 and @Quinny444 

 

The Receive Payments window generating an error message is something that we have seen a few cases of this morning being report by clients. 

 

We've had some success for the cases we have seen with a script we can run over the files. If you can provide the following information we can look at arranging for that script to be run:

 

  • Where the company file is stored i.e. online or local
  • What are the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
  • What is the company file ID - Help>>About AccountRight

Do make sure that you have taken a backup of the company file before replying.

Cheers,
Tracey
Previously @bungy15

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Re: MYOB AccountRight 2020.2 - Can't open "Receive payment"

Yes same problem here.  I can't do anything it keeps coming up with an error.  Alsosince updating to latest version I can't maximise my screen.  Frustrating!!!

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Re: MYOB AccountRight 2020.2 - Can't open "Receive payment"

Hi Tracey, 

Thanks for the quick response

  • Where the company file is stored i.e. online or local - Online
  • What are the LAST FOUR DIGITS of the serial number is - Setup>>Company Information -  4484
  • What is the company file ID - Help>>About AccountRight - 1
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Re: MYOB AccountRight 2020.2 - Can't open "Receive payment"

The same here.

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Re: MYOB AccountRight 2020.2 - Can't open "Receive payment"

Hi Tracey

  • the company file is stored i.e. online
  • the LAST FOUR DIGITS of the serial number is - 9980
  • the company file ID - 1

Regards

Jeremy

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Re: MYOB AccountRight 2020.2 - Can't open "Receive payment"

Hi @slmann @ATA1989 @QuikShade and @Quinny444 

 

I'm sorry that you have all been impacted by this issue. 

 

We have released a patch, 2020.2.1, which will resolve this issue. To install this patch you will need to uninstall the current version, download 2020.2 from your my.myob account and then reinstall.

 

Once installed you can check that you have the latest version by opening AccountRight and going to Help>>About MYOB AccountRight>>Build.

 

We do apologise for the inconvenience caused by this.

 

Please let me know if you are still having problems.

Cheers,
Tracey
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Re: MYOB AccountRight 2020.2 - Can't open "Receive payment"

Thanks Tracey

that link appears to be a Word Document?

 

I'm sorry that you have all been impacted by this issue. We have released a patch, 2020.2.1, which you will need to install to resolve this issue. You can download 2020.2.1 here: AccountRight 2020.2.1 

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Re: MYOB AccountRight 2020.2 - Can't open "Receive payment"

Hi Tracey

 

I have a client with 2 files with the same issue.

 

  • Where the company file is stored - Both Online
  • What are the LAST FOUR DIGITS of the serial number is 2089 & 2089
  • What is the company file ID - Help>>About AccountRight 1 & 2

Thanks

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