MYOB Capture not working

[Marion08]

I have been trying to use MYOB capture. Which I only just started using a week or so ago and it was wonderful then. Now, it's saying my "version is not valid anymore. Please update to the latest version." As soon as I hit OK. The whole app closes. I have tried uninstalling and still have the same problem. Please help. It was so good.

[Tracey_H]

Hi @Marion08 

That message occurring with MYOB Capture is something that we have had a number of reports about. So we can fully pass on the situation to our product teams to aid in their investigation getting the following information would be ideal:

• The LAST FOUR digits of your serial number
• What brand of mobile are you using?
• Are you using an Apple or Android device?
• What operating system version are using on that device? Andriod | iOS
• Have you attempted an uninstall and reinstall of the app on the device?

[Marion08]

Hi Tracey,

Yes as I mentioned above, I did uninstall and re install the app.

I also restarted my android Samsung Galaxy S8.

Last 4 numbers 7433.

It was working beautifully only a couple of days ago.

[Tracey_H · Accepted solution]

HI @Marion08 

Thanks for that information. I have passed it on to the team who are investigating this issue.

[Marion08]

Hey, Thanks Tracey. 

The app was working again over the weekend. 

I kept uninstalling and re-installing until it came good.

Thanks also to the tech team.

Marion

[seqtt]

Hi @Tracey_H 

We are also having issues with Capture. We use the app on 3 phones, 2 Apple, one Android and an iPad.

The app on the older iPhone stopped working about a month ago, the Android started giving the outdated version error message last week, and my iPhone app has stopped working today. The iPad is still working, but that device stays on site. We have uninstalled and reinstalled the app on each of the phones with no success. Would you be able to look into this please?

[Tracey_H]

Hi @seqtt 

This issue has been resolved and you should be able to update to the latest version on all devices. If you are still having problems please do let us know.