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I have a customer invoice still showing as open as at today 10th Jan 2019.
My bank account shows payment via ITBPAY through MYOB PAY DIRECT as at 31st Dec 2018.
When I go to prepare a deposit the amount doesnt show in undeposited funds.
Account reminders and estatment reminders are still being sent to customer.
I have received an email notification of "You have been paid" and other deposits via same procedure are ok.
Solved! Go to Solution.
The Customer Reminders system simply looks at if there's Open Invoices that have been emailed before and exist in the PayBy system and then reminds the recipient about them if they're still open.
If you check the Sales Register and see that the Invoice is still open that would explain why.
I note you mentioned you received a payment notification. If you've received a notification of payment and even received the funds on 31/12/2018 but the Payment doesn't show in the system I'd first be wanting to check your reconciliations, have you already reconciled December 2018?
If you have not yet reconciled and have not created the deposit for that transaction, I'd be just creating the Payment for that Invoice manually and including it in Undeposited Funds to create the Bulk transaction for reconciliation. This should notify the system that the Invoice is closed and the customer should stop receiving reminders.