MYOB invoices the worst to load to in-tray in Purchases

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Lucy37
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MYOB invoices the worst to load to in-tray in Purchases

Not sure if this is the right place to ask but why is it that my monthly MYOB invoices take the longest to load of any invoices I add to my Purchases in-tray?

They are easy to download but then take ages to load before I can create new bill.

They are the only invoices I have any issue with and have heard of others who have the same issue

Re design??

Thanks

 

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MYOB Moderator Liam_M
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Re: MYOB invoices the worst to load to in-tray in Purchases

Hello @Lucy37,


Welcome to the MYOB Community Forum.

There are a number of factors that determine how long it would take to process a file. This would include the file size and the layout and content of the page. Without knowing what the other invoices your other invoices may be smaller, or in a layout that the Optical Character Recognition (OCR) takes less time to read. As the OCR feature is improved moving forward, the time it takes to read the document may change.

Kind Regards

Liam
MYOB Client Support

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