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March 2020 - last edited March 2020 by Steven_M
March 2020 - last edited March 2020 by Steven_M
Hi,
does Bankfeed 100% all the time and for all kinds of transaction?
I am trying to record (New) a refund from a supplier,
Why it doesnt work.
Thank you
Solved! Go to Solution.
March 2020
March 2020
Hi @nancyq
A supplier refund is typically processed through the Purchases>>Purchase Register>>Returns and Debits>>Recieve a Refund option. By recording that refund through this method it will generate a Settle Returns and Debits transaction.
From a bank feeds point of view, you would use the Find functionality and find that recorded Settle Returns and Debits transaction to match to that bank transaction.
More information on supplier refund transactions can be found on Help Article: Supplier returns, debits, and refunds
March 2020
March 2020
Thanks Steven.
this is how i recorded the supplier refund.
However i couldnt match it with bank feed through "Find"
Can MYOB match 100% of the transaction? is there any exception?
March 2020
March 2020
Hi @nancyq
Basically, to make a transaction appear so it can be matched in AccountRight there are 3 requirements that need to be met:
I would recommend going to Banking>>Bank Register and ensure that you have the correct account and date of the transaction. If that transaction is listed correctly, does it appear in the Reconcile Accounts window for that account and date?
March 2020
March 2020
Hi, all three requirements are met. however not being to match the refund from supplier.
My issue with Bank feed is , they can match / find most of the transaction.
But there are times that it doesnt work.
I understand that i can go to bank> bank rec to reconcile the bank account
I was instructed to make sure the bank feed gets matched 100%, which i found it very hard.
April 2020
April 2020
Hi @nancyq
If those requirements have been met but the transaction is still not appearing in the Find and Match window we would need to grab screenshots of the following information to investigate further:
With this information, we would be able to have a closer look at the transaction and see what is occurring with that transaction.
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