Online Company File is really slow today

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Valued Cover User
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Online Company File is really slow today

Online company files are running really slow today.

 

Taking 7-8+ seconds to bring up the list of invoices when trying to receive a payment and then about the same to record the payment.

 

 

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MYOB Product Team
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Re: Online Company File is really slow today

Hi @AndrewStephen 

 

Just asked some people in support and they didn't report anything specific that would cause the random slowness. I'd say it's perhaps the server processing was peaking higher than it could.

 

Is it still being just as slow?


Cheers,
Hayden
MYOB Product Team

Currently Working On:
Supplier Feeds | In Tray (Server)
MYOB Capture App | MYOB Invoices app
Previously Worked On:
In Tray (Front-End) (2019-2020)
MYOB Support (Various roles - 2015-2019)

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Valued Cover User
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Re: Online Company File is really slow today

Hi @Haydes 

 

That post was 7 days ago.

 

Haven't used ARL today, just loading it now so will see what today brings.

 

Andrew

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MYOB Product Team
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Re: Online Company File is really slow today

Hi @AndrewStephen 

 

How did you go? Any luck today?

 

Hoping to jump on this as soon as I can.


Cheers,
Hayden
MYOB Product Team

Currently Working On:
Supplier Feeds | In Tray (Server)
MYOB Capture App | MYOB Invoices app
Previously Worked On:
In Tray (Front-End) (2019-2020)
MYOB Support (Various roles - 2015-2019)

Experienced Cover User
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Re: Online Company File is really slow today


@Haydes wrote:

Hi @AndrewStephen 

 

How did you go? Any luck today?

 

Hoping to jump on this as soon as I can.


Hi @Haydes,

 

Not sure who your software development manager is, but if they took the time to review the suggestions post here: https://community.myob.com/t5/AccountRight-Installing-and/Poor-Performance-and-SQL-Server-Compact-Da...

you can get some great performance improvement from the SQL Compact database used. For convenience, here are the suggestions again:

Identified the following:

  • There is no purge facility in the newer versions
  • There is no database maintenance functionality
  • There appears to be no index statistics maintenance being done in the database

As a database developer of many years, these basic fundamentals can and should be addressed.

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MYOB Product Team
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MYOB Product Team
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MYOB Product Team

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Re: Online Company File is really slow today

Hi @someone 

 

In my crew we handle a different product however I still like to help out with AccountRight as I've been in the support crews for a while.

 

My understanding is that AccountRight will be getting a major overhaul done to how it's handling the data (I don't have the exact specifics and can't get into more detail than that I'm afraid). That said I've definitely sent your post to the platform crews here to check over.


Cheers,
Hayden
MYOB Product Team

Currently Working On:
Supplier Feeds | In Tray (Server)
MYOB Capture App | MYOB Invoices app
Previously Worked On:
In Tray (Front-End) (2019-2020)
MYOB Support (Various roles - 2015-2019)

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Experienced Cover User
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Re: Online Company File is really slow today

Thanks @Haydes as this has been the only productive action we have experienced by MYOB support

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