Online Payments not working

sheargoldpaint
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sheargoldpaint

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Online Payments not working

Hi There,

 

I have set up online payments, went through the application process. Everything looks set up but the "pay now" button is not showing up on the customers invoice. The tick for online payments is ticked. And when I called MYOB during the week to confirm it was all set up, I got the ok from the call centre. Help, is there something I am missing? My customer wants to pay via credit card and the whole process has taken 2 weeks for it to not to work.

Thanks.

3 REPLIES 3
MYOB Moderator Maxine_BC
841 Posts
MYOB Moderator
Maxine_BC
MYOB Moderator

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Re: Online Payments not working

Hey @sheargoldpaint,

 

I am sorry to hear you are having trouble with this.

 

Have you sent out an invoice since setting up online payments to test this? Is the customer definitely opening the right one?

 

Let me know how you are travelling.

Cheers,
Maxine

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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sheargoldpaint
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sheargoldpaint

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Re: Online Payments not working

Hi Maxine,

 

Turns out it was a problem on MYOB's side, someone forgot to approve the application. It is all sorted now (after 2 phone calls) It is up and running.

Cheers.

MYOB Moderator Maxine_BC
841 Posts
MYOB Moderator
Maxine_BC
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Accepted Solution Solved

Re: Online Payments not working

Hey @sheargoldpaint,

 

I am happy to hear that it is all sorted for you now. Thank you so much for remaining patient while our support staff got to the bottom of this for you.

 

If this has now been resolved, I kindly ask that you click the "Accept As Solution" button.

If you have any queries in future, please do not hesitate to post again.

Enjoy your Monday!

Cheers,
Maxine

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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