Online payment - clarification on successful payment

[Zachari]

Hi MYOB support,

We use your online payment option to accept credit card payments from customers.

If the payment shows up as successful (receipt given to client, invoice closed to contra etc), does that mean your payment system has successfully taken money out of our clients credit card?

Just want to know it is safe to process orders for prepaid customers before the money has reached us (during the lag between you potentially receiving payments and said funds being forwarded to us).

Cheers!

[Tracey_H · Accepted solution]

Hi @Zachari 

Thanks for your post. When the payment is showing as successful that does mean that it has been processed and the money withdrawn from the customer's account. You should also receive an email notifying you that the payment has been made. If you're unsure or haven't received an email I would suggest calling our PayDirect line on 1300 555 931 to check if payments have been successful.

Please let me know if you need further help.

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