Out of balance on Accounts Payable

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Experienced Cover User Coolectrics
13 Posts
Experienced Cover User
Australia
Experienced Cover User

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Solved: Go to Solution

Out of balance on Accounts Payable

As many users before me, I am having a problem with MYOB (and have been on hold for coming up to an hour!).  I have investigated the issue on the forum, and past experience with MYOB issues.

 

My Payables Reconciliation is showing out of balance of $256.54 against our General Ledger A/c.

 

I have checked:

1. Company Data Auditor;

2. Prepaid transactions;

3. Future dated transactions;

4. Transposition on the date posted;

5. I have pinpointed the date the error started 1/9/2018 (there are 5 transaction on this date, per find transactions), all are suitable and none are showing a timing issue.  None for the value mentioned.

6. I have checked for a posting directly to the GL, there are none other than the 5 items mentioned previously.

7. I have checked category accounting, and no-impact.

8. I have one transaction for that value, which is a bill dated 18/9/2018 and it was paid in accordance with normal accounting principles after that date.  I have deleted the transaction in an attempt to repost and eliminate any possible transaction error.  This made no change to my OOB amount on the report.

 

Support refuse to take the file for checking until the "specialist" speaks to me... on my second round of phone hold music.  I assume the specialist will offer to check the above for me.

3 REPLIES 3
Experienced Cover User Coolectrics
13 Posts
Experienced Cover User
Australia
Experienced Cover User

13Posts

2Kudos

0Solutions

Re: no return call

I'm still in the queue... and have been on hold for 50 mins so far....

 

What terrible service!

MYOB Moderator Steven_M
32,687 Posts
MYOB Moderator
New Zealand
MYOB Moderator

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Re: Out of balance on Accounts Payable

Hi @Coolectrics 

 

Sorry to hear that you have had experience with our phone-based team. I understand that we have arranged for the company file to come in for an investigation by one of our team to help identify that out of balance and to offer recommendations into that situation.

 

Should you require further assistance don't hesitate to post on this Forum again.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Experienced Cover User Coolectrics
13 Posts
Experienced Cover User
Australia
Experienced Cover User

13Posts

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Accepted Solution Solved

Re: Out of balance on Accounts Payable

Thanks Steven.

 

To close the loop on this issue.  It turns out my data file was corrupt with this one transaction showing in the hidden tables behind a supplier card file, that was was not present in my transactional data.  It took Paul all of 5 mins to fix my file and upload a copy for me to restore.

 

I had two MYOB tech staffers helping me, and after the delay on getting off the phone queue, the service was excellent.

 

Thankyou

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