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PRINTING to many pages

Nics
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PRINTING to many pages

If anyone can help?

I just upgraded account right to the new upgrade. Now when i print the invoice with the packing slip it adds an extra page (full colour) with the how to pay details? ie: billcodes etc,  I dont want to print this, it is using to much ink and paper.  So far nearly half a reem. 

Two a4 papers only not three. 

 

Myob, your impossible to talk with for quick help. 

Should i charge Myob for the paper and ink? perhaps time to fix it up again, that in any event i have no clue how to do. 

 

 

 

7 REPLIES 7
Steven_M
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Re: PRINTING to many pages

Hi @Nics 

 

We are aware that when printing invoices a second page is printed. This is something that we have passed back to the required team. At this time we don't have any further information or updates that we can supply. However, I have ensured that we have included that you have been impacted by this situation and registered your comments against that situation so that the team is aware.

Kind regards,
Steven

MYOB Community Support

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ChrissyM
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Re: PRINTING to many pages

I have the same issue.

They say that it cannot be changed on the program.

The only way to do it is to save it to a Pdf first then print page 1 only.

Annoying!

Nics
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Re: PRINTING to many pages

Hi Steven, 

Thank you for replying. 

The invoice and the packing slip is fine, however there is a third page now. 

I have used nearly half a ream, it is a wate of paper ink time and money. 

 

Could i please have an outcome on how to stop this?

Thank you Nicole 

Steven_M
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Re: PRINTING to many pages

Hi Everyone

Thank you for your patience in regard to this situation. We do understand the impact that this particular situation can have on users.

As been indicated, we are aware that following the new AccountRight 2021.5 update invoices will print a second page. This is something that we have made our product teams aware of and they are working on a potential fix for that. At this time, we don’t have any additional information we can supply with respect to when that update will be available. However, do rest assured that our teams are working on this and we will communicate when that update is made available to users.


Once again thank you for your patience at this time.

Kind regards,
Steven

MYOB Community Support

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gogreenathome
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Re: PRINTING to many pages

I am also having the same challenge as millions of other people...

Also wondering who i send the invoice to for the extra reams of paper and ink we are using ...

When will this be fixed and will you compensate us for the extra expences we are all having because of your error.

AN answer would be appreciated

Steven_M
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Accepted Solution Solved

Re: PRINTING to many pages

Hi Everyone

Thank you for your feedback and your patience in regard to this topic.

The AccountRight 2021.5.2 version has been made available and does include a remedy for this particular situation. PC Edition users should receive an in-product prompt to install this new version upon opening.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

ChrissyM
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Re: PRINTING to many pages

Woo hoo!

Myob to the rescue!

Just tested the upgrade & no more second page.

Happy Monday!

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