Paid invoice is showing up as overdue in statement

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Paid invoice is showing up as overdue in statement

There is an overdue amount showing up in monthly statement, which is paid alreday by the customer and shouldn't be included in. At this stage, there are two customers have the same issue. Can you help to advise how to fix it?

 

Hope someone can hlep with it

 

Regards

Paid invoices is showiing up as overdue in statement.PNG
Paid invoices is showiing up as overdue in statement 2.PNG
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MYOB Moderator
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Re: Paid invoice is showing up as overdue in statement

Hi @MirandaL 

 

Thank you for your post. 

 

Can you open the paid invoice/s and press the History button in the bottom right of the screen. This will show you a screen that shows the original transaction and any subsequent payments. If there no further entries in this screen it could either mean this is a duplicate invoice and the original has already been closed, or the money in the bank has been entered as a Receive Money entry rather than as a Receive Payment one.

Kind regards,
Jesh

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Re: Paid invoice is showing up as overdue in statement

Hi Jesh, thanks for your quick respond. After your suggestion, I find that the invoice is without closed date.  The credit has been applied to it, not an actual payment happened. Its payment history is as attached. Can you help to advise? Thank you.

 

 

Payment info.PNG
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MYOB Moderator
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Re: Paid invoice is showing up as overdue in statement

Hi @MirandaL 

 

Thank you for your reply and for that screenhot. Can I confirm if that invoice is a reversal? if so what is the reversal? Also are you able to private message me the customer ledger report for that customer so we can see exactly what has been recorded to help resolve this for you.

Kind regards,
Jesh

MYOB Community Support

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