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January - last edited January
My Payables and Receivable witrh Tax Report are not leading up due to timed out error.
After searching the MYOB Community posting, Hayden (MYOB Consultant) has indicated that it might be because of some special characters were included and MYOB can run a srcipt to fix this.
The client is on MYOB AR Live 2018.3
Would you be able to assist?
Solved! Go to Solution.
We do have a script that can run on company files that may generate a timeout error under specific circumstances when running Payable and Receivable reports. In order to see if a particular company file is eligible for that script to be run can you confirm the following information:
Although, if you are getting a timeout message I would be looking at disabling third-party programs and other applications that may be running before trying that process again.
This is a live file, so I suppose it will be stored online.
The client is still using 2018.3 version at the moment.
Last 4 digit of the serial number is 1401
Company File ID: 5
Their bookeper is manged this file and I am the accountant.
I just need to run this report as part of my GST Reconciliation.
Thank you for your help
Thank you for confirming that information
We do have an initial script that we can run over the company file to determine if the company file may be suitable for the actual script i.e. a diagnostic script. Typically, that diagnostic script will identify a few transactions (~5) that are causing the error, in your case we are looking at over 100 transactions affected. While this is nothing to stress and panic about we just want to arrange for a copy of the company file to be sent in. This is to ensure that the script is run correctly and the report does work correctly for you.
As such, I've sent you a direct email with all the details in regards to getting that file sent in for an investigation and possible repair. All the information required is included in the email but do let us know if you have any questions about the process.
Thank you for that.
Just to be clear, when I back it up and provide the data to you, the bookkeeper can still use the file and continue working?
What will happen afterwards?
Just want to undertstand the procedures since this is the first time I encountered the error.
While we have the file we do encourage you to continue to work on the company file, the repair team will be in contact once they have taken a closer look at your file.
Generally, the process is they will take the initial file you send in, repair that one and send it back to you to check. If you are happy with that sent back file and you have worked on your file while we have had it the team will arrange for the current file to be sent in for the same repair.
I have the same error coming up with Receivables summary with tax timing out. The client is using:
Company file ID 1
Last 4 digits serial No. 6041
Can you assist please.
Running the diagnostic script that we have which will indicate if the script will resolve that situation it doesn't look like that company file will benefit from that script.
What I would recommend doing is seeing if you can run the Aged Receivables/Payables report on that company file. Also, look at moving that company file locally/checking out the file to see if the same error message is occurring.