Personalised letter to active customers only

[Sheridanm]

I want to send a personalised letter to ACTIVE customers only? I dont want to inactive customers on the list. How do i do this please?

[SamaraM]

Hi @Sheridanm 

Thanks for your post. While it's not possible to select only active cards you could look at using Identifiers to filter the applicable customers. Here is our help article on Creating Personalised Letters. And this help article has detailed information on using Identifiers which you may find useful: Identifiers.

Please let me know if you need further help.

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