Printing invoices without Bpay Options

[SubZero1]

Since we updated our Myob Accountright yesterday, when we print invoices, the system now prints out our Bpay & Credit card payment options on a second page. As we email our invoices this is going to waste a significant amount of paper. Can someone help me turn this feature off? I tried unticking BPay options when typing an invoice however, they still print. 

[PatrickMusca]

Hi,

After updating our account right today whenever we print invoices we are getting an extra page with bpay and credit card payment?

I have attached a PDF of the extra page that prints. Is there any way to stop this?

cheers Patrick

[PatrickMusca]

Yeah we are having the same issue.. How do you turn it off I cant finf it anywhere..

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@SubZero1 wrote:

Since we updated our Myob Accountright yesterday, when we print invoices, the system now prints out our Bpay & Credit card payment options on a second page. As we email our invoices this is going to waste a significant amount of paper. Can someone help me turn this feature off? I tried unticking BPay options when typing an invoice however, they still print. 

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[Melisa_D]

Hi @SubZero1, @PatrickMusca, 

Thank you for your posts. This issue has been raised with our product teams who are currently investigating, at the moment I don't have any updates on this. As soon as I do I will get back to you. 

Do let us know if you have any further questions. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[sKrael]

I've only found a workaround from the Sales screen. If you untick the "Online payment" option then the second page doesn't print.

[AndrewStephen]

Hi @sKrael 

This doesn't work for us.  We have tried many times during the day and also get the 2nd page.

For us its even worse as we always print 2 copies of the invoices.

Today alone 140 invoices printed, resulted in 280 wasted pages.

[Lisa_BBP]

Hey MYOB

Where do I send the reimbursement claim for the wasted paper!

Environmentally UNfriendly!

PS the supposed workaround doesn't work  

[wesleyhillautos]

We are having the same problem. Not to mention wasting paper it is also wasting printer ink. We are a small business and are using an inkjet printer so vaulable time and resources being used. I have deactivated our online payment option and problem continues, de-selecting the payment option checkbox is not working.

[waresolut1]

Yes, I am having the same issue, the support at MYOB told me the only way to remedy this at the moment was to create a brand new invoice - haha, I just wasted over an hour doing this & it still prints the 2nd page "How to Pay" .

Don't waste your time following this instruction (set up new invoice) if that is what they tell you.

[troy1]

Same issue. It's really quite frustrating!