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Purchase orders 'Missing'

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Contributing Partner Belts1974
6 Posts
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Belts1974
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Purchase orders 'Missing'

Hello

 

I am getting an issue over the past week where I cannot locate purchase orders. I have searched over the widest date range available. Although a similar process I have also tried running reports to try and locate.

 

If I try and create I get error that PO number already used.

 

Can you please suggest another way of locating these Purchase order entries?

 

Thanks

Lisa

 

 

6 REPLIES 6
Ultimate User gavin12345
2,444 Posts
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gavin12345
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Re: Purchase orders 'Missing'

Hi @Belts1974

 

I assume you have already looked under the Purchases Register Orders tab. If the Orders are no longer there, it is likely they have been converted to an invoice. In AR2018 when an Order is converted to an Invoice/Bill, the Order is no longer visible, however it is still there. The only way I have been able to get the details is via Export of Purchases. 

 

Otherwise you would need to restore a backup taken before the order was converted to a Invoice/Bill.

 

Regards

Gavin

Contributing Partner Belts1974
6 Posts
Contributing Partner
Australia
Belts1974
Contributing Partner

6Posts

1Kudos

0Solutions

Re: Purchase orders 'Missing'

Hi Gavin

 

Thanks for getting back so quick.

 

More specifically to my original enquiry. I did check under All Purchases and the PO numbers, whether order or otherwise, are not showing.

 

Any suggestions?

 

Thanks Lisa

Ultimate User gavin12345
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gavin12345
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Re: Purchase orders 'Missing'

Hi @Belts1974

 

Have the orders been converted to a Bill?

 

Regards

Gavin

Contributing Partner Belts1974
6 Posts
Contributing Partner
Australia
Belts1974
Contributing Partner

6Posts

1Kudos

0Solutions

Re: Purchase orders 'Missing'

Hi

 

Again. I did check under All Purchases and the PO numbers, whether order or otherwise, are not showing.

 

Any further suggestions?

 

Thanks

Lisa

Ultimate User gavin12345
2,444 Posts
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gavin12345
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Re: Purchase orders 'Missing'

Hi @Belts1974 

 

Have the orders been converted to a Bill? 

 

Yes or No?

 

If you convert an Order to a Bill, the Order becomes hidden in AR2018. And if the Purchase# was changed, you will never see that Order or PO number again.

 

Do an export of Orders and check the export file for the Order numbers.

 

Regards

Gavin

Contributing Partner Belts1974
6 Posts
Contributing Partner
Australia
Belts1974
Contributing Partner

6Posts

1Kudos

0Solutions

Re: Purchase orders 'Missing'

Spoiler
Hi 

I have worked out what the issue was. 

I did not have under Preferences - Purchases - Retain Original PO Number when Changing a Purchase between Quotes, Order or Bills ticked!

Now resolved.

Regards,
Lisa


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