Quotes Disappeared

Experienced Cover User feebster
12 Posts
Experienced Cover User
New Zealand
Experienced Cover User

12Posts

7Kudos

0Solutions

Quotes Disappeared

Hello, we have found that some of our quotes have disappeared. These are this financial year back 3-6 months. Have done an audit report and can't see that these were deleted. Is there anyway to recover those? Thank you

 

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MYOB Moderator Steven_M
33,027 Posts
MYOB Moderator
New Zealand
MYOB Moderator

33,027Posts

4,413Kudos

4,789Solutions

Re: Quotes Disappeared

Hi @feebster 


Generally, if an entered quote is no longer found within the company file one of the following has occurred:

  • The company file that quote was entered into is not the same one you are using at this time i.e. you have a copy of a file or restore a backup since the quote was entered.
  • The entered quote has been deletecd by a user going to Edit>>Delete quote
  • The quote has been converted to an order or invoice and Setup>>Preferences>>Sales>>Delete Quotes upon changing to and recording as an order or invoice has been enabled

In terms of getting that quote information back into the company file. If the quote is not listed in Sales>>Sales Register>>Quotes (and do enter an extended date range to check) then the quote would need to be manually re-entered.

Kind regards,
Steven

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