RESOLVED: Blank/Missing Information on Emailed PDFs

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Re: IMPORTANT: Blank/Missing Information on Emailed PDFs

@Theresa_D 

Now I have clients only paying parts of their accounts, because some of the statements that went out didn't contain any information...... And those customers also received blank invoices..... This is going to be a strain on our cashflow at this time of the year.  

Thanks MYOB!!!!!

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Re: IMPORTANT: Emailing Invoices with Blank/Missing Information

and purchase orders!

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Re: IMPORTANT: Blank/Missing Information on Emailed PDFs

Thanks that solved my problem, for months we have had problems, MYOB techs said they weren't aware of any issues with blank invoices or purchase orders, 30 mins spent on phone - you solved my problem in 30 secs... Thanks!

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Re: IMPORTANT: Blank/Missing Information on Emailed PDFs

Hi elastomersqld,

 

What 30 second change did you make to resolve this issue?

 

Kind regards,

Chris

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Partner
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Re: IMPORTANT: Blank/Missing Information on Emailed PDFs

What was your fix elastomersqld? 

I have just spoken to MYOB support and they suggested you add a dot to the referral field and resend the invoice and that appears to be working with the tests I did.  We still don't know whether the invoice is complete until the client advises there is an issue but apparently this will ensure it is correct when it is resent.  Has this been working for anyone?  I am also going to change the invoice message to ask the client to advise ASAP if invoice is not complete.

Thanks Larissa

 

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Re: IMPORTANT: Blank/Missing Information on Emailed PDFs

 Just go to Setup, Preferences, Emailing & Untick the box that says "Send emails using AccountRight".  Use outlook.

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Experienced Cover User
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Re: IMPORTANT: Blank/Missing Information on Emailed PDFs

Just checking, does MYOB provide any tracking/activity info when you use Outlook to send emails?  I thought not..

 

We're paying for these features and should be able to use them MYOB!

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Re: IMPORTANT: Blank/Missing Information on Emailed PDFs

 Just go to Setup, Preferences, Emailing & Untick the box that says "Send emails using AccountRight".  Use outlook. Not suggesting this will solve everyones problem but for the moment seems to be working for us.

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Re: IMPORTANT: Blank/Missing Information on Emailed PDFs

Hi Larissa,

I'm glad this seems to be working for you, but a dot to the referral field?!  Is that the best they've got??  How on earth did they come across that I wonder?  Doesn't sound like a real solution to me Smiley Sad 

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Re: IMPORTANT: Blank/Missing Information on Emailed PDFs

Agree SharonSL.  Definitely not a solution and my client doesn't like that option as he still looks like an idiot when he is sending out a $20k invoice with no info on it.  I think he will go with the 'change to outlook' option for now  but I will wait for his reply. 

 

When I was doing my testing last night, it didn't matter how many times I sent myself the invoice I couldn't get it to send correctly so at least the 'dot solution' meant that we could send the invoice correctly now.

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