Receipts not printing

[Gabrielle_Inez]

Hi all, 

Not able to view or print receipts at the moment from AccountRight. Is there a current issue? I did manage to print one this morning but when I closed an open sale ( received payment ) I went in to print receipt and could not locate it. It is showing in the bank register ??????? 

[Melisa_D · Accepted solution]

Hi @Gabrielle_Inez, 

Thanks for your post. Our teams are aware of an issue with receipts with a delivery status of 'Already printed' are unable to be re-printed, there is currently a script we can run over your file to resolve this. If you could please confirm the below details so I can have the script arranged to be run over your file:

• Last 4 digits of your product serial number 
• File ID of the file experiencing this issue (This can be found by going to Help > About MYOB AccountRight)

[Gabrielle_Inez]

Hi Melisa, 

Last four digits serial number - 2017  and ID - 2 . 

Thanks for getting back to me so prompty. Cheers 

[Melisa_D]

Hi @Gabrielle_Inez, 

You're welcome, I've had that script over your file for you. 

Please do let me know how it goes. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[Irishman1]

Hi Melisa

I am having the same issue

Serial 8056

File ID 1

If you could run the script over this file and let me know as well, that would be great

Regards

Patrick

[Melisa_D]

Hi @Irishman1, 

Thanks for your post and welcome to the Community Forum ! I've had that script run over the file for you. 

Do let me know how it goes. 

[Challenged]

Hi Melisa

I am having the same issue

Serial 3900

File ID 1

If you could run the script over this file and let me know as well, that would be great

Regards

Joanne

[Melisa_D]

Hi @Challenged, 

Thanks for your post. I'm having troubles locating your serial number, can you please send me a private message with the full serial number so I can have this arranged for you. 

[BRT]

Hi Melisa

Hi

I am having same issue again.  

Serial 3900

File ID 1

If you could run the script over this file and let me know as well, that would be great

Regards

Joanne

[Melisa_D]

Hi @BRT, 

Thanks for your post and welcome to the Community Forum ! I've had the script run over your file for you.