Receivables Reconciliation Summary Out of Balance

[waigohobby]

Hello!

The Balance of the Accounts Receivable account on Balance Sheet should not same as the amount in the Total Due field on Receivables Reconciliation Report for the same date.

How can I find out where this hidden difference is?

Thanks & best regards,

Carmen

[Neil_M · Accepted solution]

Hi Carmen ( @waigohobby )

Welcome to the MYOB Community Forum, I hope you find it a wealth of useful information.

The best way to locate the cause of an out of balance in your AccountRight is detailed in our help article, Receivables, payables or inventory out of balance. In very simple terms you need to find the point where the receivables reconciliation report is in balance.

Once you know where your receivables are in balance then the month immediately after that should be the first month containing the out of balance. Once you know what has caused the out of balance then you can correct it. Generally, the common causes of an out of balance relate to transactions that have incorrectly gone against the receivables account, such as a customer payment recorded through receive money instead of receive payments.

Do let us know how you get on with this, and please feel free to ask any other questions you may have.

[waigohobby]

Hi Neil,

Thank you for your reply,
I have found the problem and solved with many thanks!

Carmen

[Neil_M]

Hi Carmen ( @waigohobby )

Great to hear you have been able to find the problem and get it all resolved, and now your Receivables Reconciliation is back in balance.

Please do feel free to post any other questions that you may have