MYOBCommunity
Partner Zone
|
|
Partner Zone

Receivables Reconciliation out of balance

This thread is now closed to new comments.
Some of the links provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Highlighted
Contributing Cover User Melissa-CSM4350
7 Posts
Contributing Cover User
Melissa-CSM4350
Contributing Cover User

7Posts

2Kudos

1Solutions

Solved: Go to Solution

Receivables Reconciliation out of balance

Hi,

 

I have run my data auditor and the receivable reconcilation exeptions report is showing an imbalance however when I run both the Receivables Reconciliation (detail) report and Receivables Reconciliation (summary) report there is no imbalance.  The exception report shows an imbalance amount however no transactions as to what the imbalance could be.  If there is an imbalance shouldn't the receivable reconciliation reports be showing an imbalance aswell not just the exceptions report?  Any help would be greatly appreciated. I have attached the reports. Thank you.

5 REPLIES 5
Contributing Cover User Melissa-CSM4350
7 Posts
Contributing Cover User
Melissa-CSM4350
Contributing Cover User

7Posts

2Kudos

1Solutions

Accepted Solution Solved Solution

Re: Receivables Reconciliation out of balance

Just contacted the help desk with regards to this and was told it is in issue with the program which will be fixed in future updates.

Community Manager Suja_P
5,752 Posts
Community Manager
Australia
Suja_P
Community Manager

5752Posts

2054Kudos

471Solutions

Re: Receivables Reconciliation out of balance

Hi @Melissa-CSM4350,

 

A very warm welcome to the MYOB Community Forum. I hope you find this to be a useful tool.

 

Thank you for your post and the update. I'm sorry we could not respond to your post sooner. It is good to know that you've since been able to reach our support team and received further information on the matter.

Please do visit the forum again should you have any further queries.

Cheers,
Suja Pillai

Social Support and Community Manager

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Contributing Cover User Melissa-CSM4350
7 Posts
Contributing Cover User
Melissa-CSM4350
Contributing Cover User

7Posts

2Kudos

1Solutions

Re: Receivables Reconciliation out of balance

Hi,

 

I have noticed this issue has still not be rectified, understand it will be corrected in due course however can you let me know if there will be a drama if I do my end of year roll?

 

thank you

Former Staff Sebastien_D
2,784 Posts
Former Staff
Australia
Sebastien_D
Former Staff

2784Posts

54Kudos

231Solutions

Re: Receivables Reconciliation out of balance

Hey @Melissa-CSM4350,

Thanks for your message.

There should be no further issue if you would like to roll over your file for end of year processes. However the issue will remain until the Product Development team fix it in a future update. Please let us know if you experience any problems or have any other questions, we are more than happy to help.

Kind Regards

Sebastien
MYOB Client Support


Accept as SolutionGot an answer that solves your issue?
Mark it as an Accepted Solution

Contributing Cover User Melissa-CSM4350
7 Posts
Contributing Cover User
Melissa-CSM4350
Contributing Cover User

7Posts

2Kudos

1Solutions

Re: Receivables Reconciliation out of balance

Thanks so much, I'll be in contact if I experience any issues.

 

Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post