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I am trying to clean up my reporting in MYOB
My current report Sales/ Receivables/Reconciliation Is out of balance so I when back month by month to find the date when it was zero That was the 29/06/2017 on the 30/06/2015 It was out by $144
I have located the entry I just am not sure how to fix it. It does stem from an issue with this clients account previously but the bookkeeper advised they had delt with it. But it still is creating an issue.
Any help would be greatfull.
Solved! Go to Solution.
Based on the fact that the transaction is appearing in the Receivable Reconciliation Exemptions report, I would imagine that the transaction is going directly to your Trade Debtors account and therefore is impacting that account but not a customer's balance. As the transaction is in a previous financial year (30/06/2015), it will be hard to clear up as you can't change that transaction.
What I would be doing is reversing out that journal into the current financial year - open the journal go Edit>>Reverse Journal and recording that reversal to be in the current financial year. Ideally, this should correct it going forward, it will still be out of balance on 30/06/2015. You may have to investigate the reason why that journal was created in the first place and if required record the necessary sales based transaction to reflect that.
I would recommend taking a backup of the company file before attempting the above process.