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We have a client that has entered a year-end journal, that had adjustments to be made to Trade Debtors and Trade Creditors. We advised their internal bookkeeper to make the adjustments necessary via the sales and purchases tab, not to enter them as a journal but she did it anyway. She has also rolled the year over, so we are unable to reverse the original journal at 30/06/17.
I have tried everything that I know of to fix it, and it appears I've fixed the Trade Creditors, but the Trade Debtors is still showing out of balance.
Can someone assist me with this, by looking into a backup of the file?
You should be able to roll back the year (if you are using the new version of MYOB)
They are using AccountRight 2017.2?
January - last edited January
What are the adjustments you need to make? The easiest is to create whatever entries in Sales and Purchases as invoices and bills, but post the Suppliers back to the linked Trade Creditors, and Customers to the linked Trade Debtors.
This will then Debit and Credit the linked Control Accounts, thus having no impact, but correcting the individual Customers and Suppliers.
Thanks Iain, I have fixed the Trade Creditors by adjusting it correctly within Purchases as normal. The Trade Debtors are the problem, but I think that's because she has tried to fix it herself. I'll have to go in and have another look around to see if I can find the "fix".
Thanks Paul - I may have to use this tool to fix it, if I can't come up with another solution.