Recurring transaction drops out

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Kerrin28
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Re: Recurring transaction drops out

The client has made a recurring transaction in Clearwater, and it enters OK, and doesn't drop out.

 

Any other ideas?

 

 

Steven_M
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Re: Recurring transaction drops out

Hi @Kerrin28 

 

As Clearwater appears to be working as intended, that tends to indicate that it is a file specific error rather than an installation or an environmental one (which could be still possible). Without getting that full error log i.e. the txt file and when exactly it does occur we would not be able to further investigate.

Kind regards,
Steven

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Kerrin28
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48 Posts
Partner
Australia
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Accepted Solution Solved

Re: Recurring transaction drops out

My client has upgraded to 2021.1 and the problem has been fixed.

 

Thankyou for your help

 

Kerrin

 

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