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Report: Customer Ledger - first character display

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Contributing Cover User Flowerpack
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Report: Customer Ledger - first character display

When I do 'Reports' - 'Sales' - 'Customer' - 'Customer Ledger' the report is very slow to be displayed.

 

But when I print the report the first digit of the date is missing from each line.  I only use this report to give to a customer who is querying their account, so it looks a bit dodgy when I give them a report with had-written dates.

 

Any chance of fixing this?

 

"'AccountRight Reports"

 

5 REPLIES 5
MYOB Product Manager Dan_Moulton
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Re: AccountRight Reports

Does the first digit of the date display when viewed on the screen or is it only when printing on paper?

 

Have you made and customisations e.g. column widths, font size, margins etc?

 

Dan

Contributing Cover User Flowerpack
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Flowerpack
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Re: AccountRight Reports

Dan,

Thanks for your reply.

Yes the date displays on the screen.

I don't think I've made customisations.  Is this how I can fix it?

Partner ASWatCR
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Re: AccountRight Reports

Is MYOB able to finish their reply to this issue? It would be good to have this one resolved.

MYOB Moderator Matthew_W
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Re: AccountRight Reports

Hi Flowerpack, thank you for the update and I'm very sorry for the delay in following up on this post.

 

If the Report Preview displays correctly this means that the program is generating the Report correctly so what I would suggest would be customising the area for the date to be slightly larger. The most common cause for this type of data not appearing on printed documents is that there are slight differences than generated pdf files and how printers actually print the form so there isn't enough room for the date. If there is not enough room for the full date information AccountRight will not display any of that section.

I'm sorry for the inconvenience of this.

 

Kinds Regards,
Matthew - MYOB Client Support


Kind regards,

Matthew
MYOB Client Support

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MYOB Moderator Steven_M
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Re: Report: Customer Ledger - first character display - Status changed to: Already in product

Hi Everyone


AccountRight 2017 will correctly show the full characters in the date for the Customer Ledger report.

 

 Attachment.PNG

Kind regards,
Steven

MYOB Community Support

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