STP 2

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Trishd
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STP 2

still getting errors when submitting forms to ATO with a nil balance payslip due to staff member having 2 super funds. 

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Tracey_H
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Re: STP 2

Hi @Trishd 

 

I'm sorry to see that no one has replied to you yet. So that I can assist can you please provide screenshots of the error codes you are getting for those STP reports.

 

You can use the Microsoft snipping tool to create screenshots and click on Photos to upload. Make sure sensitive information is removed from screenshots prior to posting on the Forum.

Cheers,
Tracey
Previously @bungy15

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Trishd
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Re: STP 2

Heloo Tracey.  thanks for following up.  I have remembered to capture the message received when processing payroll.  if you can check it and advise.  thanksPAYROLL REPORT ISSUE.JPG

Tracey_H
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Re: STP 2

Hi @Trishd 

 

When you get that warning message click on Update details to view the error. Or go to the Payroll reporting centre>>Reports tab>>click on a report to view any errors. Can you then send me the error code and error description?

 

Cheers,
Tracey
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Trishd
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Re: STP 2

Hi Tracey

 

error code see attched.  thanks

 

 

Error message for ATO submission.JPG
Tracey_H
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Re: STP 2

Hi @Trishd 

 

Thanks for that information. For that particular error code, if you're able to complete the pay run and declare it to the ATO, there's nothing else you need to do. 

 

If you're not prompted to declare the pay run, go to the STP reporting centre>>Reports tab>>click on that report and click Send to ATO.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Tracey
Previously @bungy15

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