Sales/Purchases: Description character limit

Contributing User karenlittle
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Sales/Purchases: Description character limit

Can anyone advise when the character limit will be increased in Description Field on Sales Invoices? I have read a few older posts about this  - but there doesn't seem to be an answer?

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MYOB Moderator Maxine_BC
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Re: Sales/Purchases: Description character limit

Hey @karenlittle,

 

Thanks for reaching out with this query.

 

At this stage the character limit is set. You can however add a header or blank line to allow for more characters.

You can find more information on how to do this in the following help article- Add headers, subtotals and lines to sales.

 

I hope this helps you out.

 

**If this response has been useful, please click the "Accept As Solution" button to help other users find this information.**

Cheers,
Maxine

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Wiffco
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Re: Sales/Purchases: Description character limit

OMG, why is this post marked as SOLVED? This issue is definitely NOT solved and it has been going on for over 15 YEARS. MYOB, when are you going to fix this? Why is there even a character limit required? And if there must be, then why isn't it 1,000 or 1,500 characters? There are so many service industries using your product that need to write way more than 255 characters of explanation of a charge. Your poor workaround suggestion of just starting a new blank line doesn't help when accounts staff are copying and pasting information from emails into Invoices. You go to paste and nothing happens, do you expect us to count the characters before we paste?! Just fix it for Gods sake! Rant over :-(
MYOB Moderator Neil_M
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Re: Sales/Purchases: Description character limit

HI @Wiffco 

 

Currently the 255 character limit is hardcoded to the software for the description field. At this stage I am not aware of any planned changes to this limit however it may be something that the team look into in the future. That said some users have found that inserting a blank line allows them to record the necessary information on that invoice.

 

The original poster of a question may mark a post as a solution if they receive a response that they believe answers their enquiry.

Regards,
Neil

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