Salutation

[JohnSe]

Only 15 characters available in salutation, which is not enough for some husband and wife first names.

e.g. Richard and Rosemary

Can this field be adjusted.

John

[Steven_M · Accepted solution]

Hi @JohnSe

The salutation field in AccountRight is a set field and will only allow for 15 characters. The character spacing on this field is not something that a user can increase and, to my knowledge, not something that we are actively looking at increasing in the immediate future.

In saying that other fields on a card such as the Contact or Custom list entries do allow for an extended number of characters - 25 for Contact and 30 for Custom List entries.

[JohnSe]

Thank you Steven, this does solve the question but not the problem.

I would still like to personalise the outward letters with both first names.

John

[Steven_M]

Hi @JohnSe 

If you are needing that field for a personalised letter, I would look at using a different field on the card and add that particular field to your personalised letter.

Help Article: Personalised letters goes into the process of adding fields to a personalised letter and also the fields that are available for that process.