Super authorisation code service not available?

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Trish123
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Super authorisation code service not available?

Hi,

 

Everytime when I try to pay super and get the authorisation code I get "Woops, something went wrong - It looks like this service is unavailable right now. Please try again later" error.

I tried yesterday and today and it's still not working.

Could you please advise.

I tried to click "Authorise" button again following the instructin from September 2016 post, but  it didn't work.

Thank you.

9 REPLIES 9
MYOB Moderator Jake_N
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Re: Super authorisation code service not available?

Hi @Trish123,

 

We are aware of an issue when trying to get authorisation codes when using our pay super service. As we speak the problem is being worked on, to get it working as soon as possible. 

 

Here is a link to a post which will be updated as more information is available, Authorising Pay Superannuation.

 

In the meantime we do appreciate your patience while we resolve this issue.

Cheers,
Jake

MYOB Community Developer

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PacificPower01
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Re: Super authorisation code service not available?

Thanks Trish123 for posting this issue. Likewise for us, unable to receive Super authorisation code. 

MYOB, please advise when this issue will be resolved?

 

Experienced Cover User FinC
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Re: Super authorisation code service not available?

Same issue here. Can you please notify when the issue is fixed. Came across it 5pm yesterday (28 Feb 2018)

MYOB Moderator Jake_N
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Re: Super authorisation code service not available?

Hi @FinC,

 

If you subscribe to the post I mentioned by clicking on the subscribe button at the top-right of the page, you will receive updates and notifications as updates are made.

Cheers,
Jake

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auctionblue
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Re: Super authorisation code service not available?

Same problem

Bozmik
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Re: Super authorisation code service not available?

Same problem here. Any ideas on an estimated time for this to be fixed?? We've been having the issue since yesterday, and I need to authorise a payment urgently before taking leave today.

 

We've also been having issues with MYOB randomly kicking me out several times today. Extremely frustrating.

MYOB Moderator Steven_M
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Re: Super authorisation code service not available?

Hi @Bozmik

 

Sorry to hear that you have been affected by this situation

At this stage, we are unable to provide an exact timeframe for when this will be resolved. However, we will be posting on  Authorising Pay Superannuation when we do any further updates relating to this situation.

Kind regards,
Steven

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Experienced Cover User Vicki12
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Re: Super authorisation code service not available?

I am having the same problem too

Bozmik
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Re: Super authorisation code service not available?

Steven

Do we have an estimated fix time yet? This is day 3 and its getting rather frustrating. Can we get an update please.

Thanks

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