Supplier Card Incorrect Balance

Preshs_Oz
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Supplier Card Incorrect Balance

Hi there,

 

So I'd really like to clean up this small balance that has been irking me for the past 15 months, before 2020 ends.

 

I have a similar issue for a Debtor account for one of our other company files for $0.01cr (my OCD is not happy).

 

Any suggestions please?

 

MYOB_Creditor Balance.png

4 REPLIES 4
Melisa_D
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MYOB Moderator
MYOB Moderator

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Re: Supplier Card Incorrect Balance

Hi @Preshs_Oz

 

Thank you for your post. I'm happy to take a look into this for you, can you please send me a private message with the following information:

  • Serial number 
  • Your full name and email address 
  • Screenshot of the suppliers Balance (Please go to the suppliers card file > Select the blue arrow on the top right hand corner of the supplier card window)
  • Screenshot of the Aged Receivables Summary report for this supplier dated 31/12/9998

Cheers,
Melisa

MYOB Community Support

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Preshs_Oz
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Re: Supplier Card Incorrect Balance

Thanks Melisa.

Just sent PM.

Melisa_D
MYOB Moderator
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Accepted Solution Solved

Re: Supplier Card Incorrect Balance

Hi @Preshs_Oz

 

Thank you for working with me via private messages. Just updating this post in case any other users may be experiencing the same thing, this was resolved by sending the file to our data file repair team. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Preshs_Oz
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Re: Supplier Card Incorrect Balance

Yes it was.

The timing was a bit off due to Christmas close down and then my time off from work.

But did the back up (without password), uploaded it to the DropZone link sent by your team.

 

Took a day for them to sort it out (my main concern being the impact with the rest of my staff using the file).

 

Repaired file was emailed back, downloaded to my local library for integrity checking.

 

Told my staff to ensure they were not still logged in at end of day, and the "online" file was repaired at 7am AEST (9am NZ time) and all went smoothly.

 

Followed the instructions to open the file through the "Online" Menu and NOT recently opened files.

 

Hope this helps anyone else with the same issue x

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