Supplier Deducted Too Much

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Highlighted
Experienced Cover User
50 Posts
Experienced Cover User
Australia
Experienced Cover User

50Posts

5Kudos

0Solutions

Solved: Go to Solution

Supplier Deducted Too Much

Hi,

 

We have a supplier who has our account details on file. When we make a purchase they use the card. Recently they took too much out. When I contacted them they advised they would refund the difference. This is now back in our account with no paperwork.

 

How do I action the refund? There is a Return/Debit in MYOB but I'm not sure how to apply the refund from our statement.

 

Thank you.

1 REPLY 1
Highlighted
MYOB Moderator
3,109 Posts
MYOB Moderator
MYOB Moderator

3,109Posts

231Kudos

300Solutions

Accepted Solution Solved

Re: Supplier Deducted Too Much

Hi @powerette 

 

Generally speaking I would recommend entering the returned amount as a Supplier return. This can be done by recording an overpayment againt the supplier bill.  For further instructions on how to do this please look at the following help article - Supplier overpayments.

 

Once the over payment has been entered into the software, a debit will be created for the over payment automatically.

 

As you mentioned there is a Return/Debit you can then process the refund. Instructions on how to process the refund can be found on the following support note - Supplier debits and credits.

 

Please let us know how you go with this. We are more than happy to assist.

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post