Supplier Deducted Too Much

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Experienced Cover User
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Supplier Deducted Too Much



We have a supplier who has our account details on file. When we make a purchase they use the card. Recently they took too much out. When I contacted them they advised they would refund the difference. This is now back in our account with no paperwork.


How do I action the refund? There is a Return/Debit in MYOB but I'm not sure how to apply the refund from our statement.


Thank you.

MYOB Moderator
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Accepted Solution Solved

Re: Supplier Deducted Too Much

Hi @powerette 


Generally speaking I would recommend entering the returned amount as a Supplier return. This can be done by recording an overpayment againt the supplier bill.  For further instructions on how to do this please look at the following help article - Supplier overpayments.


Once the over payment has been entered into the software, a debit will be created for the over payment automatically.


As you mentioned there is a Return/Debit you can then process the refund. Instructions on how to process the refund can be found on the following support note - Supplier debits and credits.


Please let us know how you go with this. We are more than happy to assist.


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