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I am unsure how this actually occured though we had internet issues on the day it did,
I was processing a payment run, some how for 2 seperate suppliers I have managed to pay their invoices twice for the same invoice. ( This was done via uploading the electronic file to the bank)
This has put the invoices into credit in the supplier.
I requested they refund the duplicate payment which they did no problems.
But I now have it sat in my bank feed and am wondering how I apply it to the suppler to clear up the over payment?
Solved! Go to Solution.
Welcome to the MYOB Community Forum, I hope you find plenty of useful information.
Open your Pay Bills window as you normally would for your supplier, but make sure you have the "Include closed purchases" box ticked.
Now enter the date and amount, then click in the applied column beside the invoice that was paid twice and enter the amount of the payment.
Click Record, you should get a warning say that this payment will result in a debit memo.
When the refund show in your bank feeds open the Purchases Register > Returns & Debits highlight the debit and click on receive refund and process.
The feed should now be able to match the refund to the transaction.
Repeat for each payment.