Transaction with grey tag in Prepare Electronic Payment

[JayW]

Hi Guys, i have deosit at Dr side in my Bank reconcile from Purchase. i guess it may because i made payment by electronic payment when purchase was an order and then i convert order to bill. now i could not delete deposit from bank and also in prepare Electonic payments. All transactions are grey tag.  Please see following photos. i have full access for my account. please let me know hwo to fix this as i do not want to post another purchase to reverse this deposit , it will double expense in P&L. I try to delete electronic payment first to see if i can open this transaction. but i think i could not delete from electronic payment is because there is deposit applied. i could not deposit is becasue it was paid by electronic. they linked to each other.

[Tracey_H]

Hi @JayW 

Thanks for your post. If a payment is applied to a purchase order and the purchase order is then converted to a bill, you can't delete the deposit. You will need to reverse the bill first. The Help Article, Supplier deposits, has detailed instructions to guide you through this process.

Please let me know if you need further help.

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