Thank you for visiting our Partner Zone. This area is an exclusive space for MYOB Partners. Find out how to Partner with MYOB.
a month ago
I have a client who creates Customer Orders and then applies the payments until the orders are fully completed before converting to a Sales Invoices.
On one occasion an Order for $427.28 has had two customer payments applied to it that only came to $427.00 (a bank deposit for $177 plus cash of $250) but the 'Transfer from Deposits' entry that MYOB has created on the same day when the Order was turned into an invoice paid the entire amount of $427.28 somehow so now my Trade Debtors don't balance and I keep having $0.28 come up as owing for this Order but can't find a way to fix it as there is no way to reverse the 'Transfer from Deposits' entry.
I've tried journalling the amount between Customer Deposits and Trade Debtors but this doesn't help and I've reversed all reconciliations done at this point in time, reversed the entire sale and nothing seems to get rid of my $0.28 variance.
Why can't we delete a 'Transfer from Deposits' entry if it is incorrect?
a month ago
Sorry to see that no-one has offered their assistance in regards to your enquiry.
If you do require further assistance with that particular order can you provide a screenshot of the Find transactions for that particular transaction. The easiest way I find to obtain that is through opening the invoice via the Sales Register and selecting History... (bottom right of the Edit Sales window - by the Applied to date value).