Transfer from deposits MYOB did the duplicate entry, how to fix

[atholpk]

Hi All,

Just found this strange issue:

MYOB did 'transfer from deposit' entry twice as per below screenshot, causing that a credit for this supplier?

How can we solve the issue?

I ran payable summary reconciliation, the out of balance is zero.

If I post a journal,

DR 1-6402 $1,223.30

 CR  2-1301 $1,223.30

Then the payable summary reconciliation will be out of balance for $1,223.30.

I am thinking about create a purchase for $1,223.30 and entre ac # 1-6402 and then apply the $1,223.30 credit to close this newly created purchase - this will work, but how did this happen?

These two journals were automatically created by myob, is this a bug and affect other purchases?

[atholpk]

hi @Steven_M , do you have time to look at my post publised 2 weeks ago? Cheers.

[SamaraM · Accepted solution]

Hi @atholpk 

Apologies for the delay in reply. It does look incorrect with the additional lines. However as these extra lines were part of a Purchase Order being converted to a Bill, it may not be possible to simply delete them.

For me to investigate further, are you able to send the product Serial Number, Company File Name and forward a screenshot by Private Message?

Resolved via PM and sent for repair - 24/8

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[atholpk]

@SamaraM 

I tried private message, it looks like the private message function to you is not working , there is no option for me to PM you,

are you able to PM me, then I can reply to you?

[atholpk]

yes, the extra line is system generated transaction, i can not delete - greyed out.

@SamaraM 

[atholpk]

@SamaraM 

or email me, you should have had my email.

[SamaraM]

Hi @atholpk 

Sorry to hear that, it should be working now. 

Click Here

[atholpk]

thanks, message sent.